About Us - The Glowhouse are completely dedicated to your total satisfaction. If you have a suggestion or comment please email us at sales@theglowhouse.com

Our Contact details:
The Glowhouse Ltd
The Print Factory
Slaidburn Crescent
Southport
Lancashire
PR9 9YF
United Kingdom

Telephone: 01704 228556

Mobile: 07948 600 513

Fax: 0845 869 1286

Making A Purchase - Making a purchase could not be easier. Just browse our web site and add the items to the basket. After you have made your selection, click on "Checkout" and you will be asked for some details that we need to complete the order.

We accept credit/debit card payments, telephone orders, email orders, cheques, cash, postal orders and bank transfers.

We accept Visa, Switch, Solo, Visa Debit, Visa Electron, Maestro and Mastercard. You may send your credit card information via phone, fax, snail mail. We also accept cheques.

Despatch & Delivery - All orders placed before 4:00pm (Monday-Friday) are despatched from our warehouse the same day, subject to stock availability. We offer a choice of services for UK addresses:

Next Day Delivery Service (UK Mainland) Customers using our Next Day Delivery Service will receive their order the next working day between 9am and 5:30pm (Monday-Friday) of the order being placed. Orders placed after 4:00pm are despatched the next working day.

Guaranteed Before 10.30am Next Day Delivery Service (UK Mainland) Customers using our Guaranteed Before 10.30 Service (placed before 4:00pm on weekdays) will receive their order the next working day before 10.30am. Please ensure you provide a delivery address (maybe a work address) where someone will be available to sign for your order.

Saturday Morning Delivery Service (UK Mainland) Customers who require delivery for Saturday morning can use this service up until Friday 4.00pm. The order will be received on Saturday morning at the very latest 12.00pm. This is especially useful if you're in work and rather it delivered Saturday morning when you know you're going to be home and able to sign for your order.

Northern Ireland, Highlands and Offshore Islands Delivery to the above destinations can take between 1-2 days, usually 1 day for Northern Ireland.

International The Glowhouse deliver to many countries all over the world. Delivery schedules are between 3-7 days and despatched from our warehouse the same day if placed before 4.00pm Monday-Friday UK time.

Back Orders - If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security - All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Refund Policy -

We conform to 'THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000' (UK), by providing:

• We cannot replace items due to accidental damage or incorrect sizing. All faulty items must be returned within 7 days.
  
  
• Your right to a 7 working day cooling off period, to notify us in writing, if you wish to cancel the order and return the goods.
  
  
• If for any reason you are unhappy with your purchase, please notify us in writing (or by telephone) within seven working days after date of delivery and return to us with the original packaging and in a saleable condition. We will provide you with a full refund within 30 days of receiving the goods.
  
  
• Please note, glow items can only be returned if faulty, unless 'Sale or Return' has been agreed. We must be notified of faulty items within 7 days of receiving faulty goods & have them returned to us within 7 days of your notification.
  
  
• Your statutory rights are unaffected by the terms of any contract.
  

Privacy Policy - "The Glowhouse" do not disclose buyers' information to third parties, never have done and never will. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.