We conform to 'THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000' (UK), by providing:

• We cannot replace items due to accidental damage or incorrect sizing. All faulty items must be returned within 7 days.
  
  
• Your right to a 7 working day cooling off period, to notify us in writing, if you wish to cancel the order and return the goods.
  
  
• If for any reason you are unhappy with your purchase, please notify us in writing (or by telephone) within seven working days after date of delivery and return to us with the original packaging and in a saleable condition. We will provide you with a full refund within 30 days of receiving the goods.
  
  
• Please note, glow items can only be returned if faulty, unless 'Sale or Return' has been agreed. We must be notified of faulty items within 7 days of receiving faulty goods & have them returned to us within 7 days of your notification.
  
  
• Your statutory rights are unaffected by the terms of any contract.
  

  WEEE Regulations:

  The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

  The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

  Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

  Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

  Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

  The Glowhouse Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

  For example, if a customer bought a new lava lamp from us we would accept their lava lamp and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

  Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

  

  Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.